Company

The Car Care World (https://thecarcareworld.com) is an experienced automotive company (member of BuHaleeba Group) that has emerged to the surface of the car care commerce market in Dubai, UAE.

Challenges /Opportunities:

• Payment Gateway Integration : Since e-Commerce online platform is a world wide market, It was very challenging to manage the tax policies of different countries and online banking / payment gateway features.
• Third Party Courier Company Integration: Challenges due to the Shipment policies which varies from country to country / based on the nature of the shipment.
• Managing the different Landed Cost Scenarios as majority of the supplies are from overseas.
• Managing the Inter Company Transactions as the transactions happens within the Group Level Companies and consolidation levels.
• Help Desk Management: Managing the Refund/Return the orders based on the policies with the real time update on Inventory and Accounts.
• Managing the discounts / Coupons / Loyalty points specific to the Regions/Countries based on the policies.

Solution & Project Scope

• The solution automated the following business processes:
• End to End e.Commerce & Back Office solution
• Real time Integration with payment gateway and shipment
• CRM, Sales & Centralized Purchase
• Multiple Warehouse & inventory
• Accounts (Receivable, Payable, GL, assets & PDC)
• Help Desk
• 2.5 Calendar months implementation and 1 month of support.

Achievement

• Successful E-Commerce + Back office application in Application.
• Real-time Information and feasibility on Online Sales & Revenue Recognition.
• Successful Payment Gateway Integration with Multiple Countries / Currencies
• Successful Shipment Integration and Real time Order Tracking.
• 360-Degree View of Business Operations
• 24/7 Customer Service portal for Improved Customer surveillance.